Privacy Policy

Last updated: June 2026

1. Who we are

LetSorted is a product of Rendmate Ltd (Company No. 14230492), registered in England and Wales. We are committed to protecting your personal data in accordance with the UK GDPR and the Data Protection Act 2018.

Rendmate Ltd

167-169 Great Portland Street, London, England, W1W 5PF

ICO registration number: pending

Contact: [email protected]

2. What data we collect

Account data

Email address and display name.

Property data

Addresses, tenancy details, compliance documents, and related records you enter into the platform.

Financial data

Bank statements submitted by applicants for financial screening. These are processed to generate a reliability score and are not stored after analysis is complete.

Usage data

Pages visited, features used, and login timestamps.

Communication data

Support chat messages, emails sent and received through the platform.

3. How we use your data

  • To provide the LetSorted service
  • To send transactional emails (sign-in codes, rent reminders, maintenance notifications)
  • To generate tenant reliability scores from bank statement analysis
  • To improve our service through analytics
  • To communicate with you about your account

We do not sell your personal data. We do not use your data for advertising.

4. AI-powered analysis

Certain features use AI to process your documents. This includes financial screening (bank statements) and property portfolio import (spreadsheets). In both cases, your documents are processed securely by Anthropic's Claude API.

Financial screening

  • Bank statements are sent securely to Anthropic (USA) for AI-powered analysis
  • The AI extracts income patterns, balance history, and spending behaviour to produce a score and summary
  • Scores are advisory only — all tenancy decisions are made by the landlord, not automatically by the system

Portfolio import

  • Spreadsheets you upload for portfolio import are sent to Anthropic (USA) to extract property details, compliance dates, and tenancy information
  • Extracted data is shown to you for review before being saved to your account
  • Uploaded spreadsheets are not stored after extraction is complete

Data protection

  • Data is processed under Standard Contractual Clauses (SCCs) to ensure GDPR-compliant international data transfer
  • Documents are not retained by Anthropic after processing is complete
  • Your documents are not used to train AI models

Your rights

You may withdraw consent at any time before submitting your application. Once analysis is complete, you may request deletion of your financial score by contacting us at [email protected].

5. Cookies

We use cookies for authentication, analytics, and marketing. Essential cookies (authentication, consent management) are always active. Analytics and marketing cookies are only loaded after you give consent via our cookie banner.

For full details, including a list of every cookie we use and how to manage your preferences, see our Cookie Policy.

6. Data sharing

We share data with the following third-party providers, solely to operate the service:

  • Supabase — database hosting and authentication (EU)
  • Anthropic — AI-powered financial screening and portfolio import (USA, SCCs in place)
  • Resend — transactional email delivery
  • Crisp — live chat support
  • Google Analytics — website analytics (only with your consent)
  • Meta / Facebook — marketing analytics (only with your consent)
  • Vercel — application hosting
  • Stripe — payment processing

We never sell your personal data.

7. Your rights under UK GDPR

You have the following rights regarding your personal data:

  • Right to access — request a copy of the data we hold about you
  • Right to rectification — request that inaccurate data be corrected
  • Right to erasure — request deletion of your data (“right to be forgotten”)
  • Right to data portability — receive your data in a portable format
  • Right to object — object to processing of your data
  • Right to withdraw consent — withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at [email protected].

8. Data retention

  • Account data — retained while your account is active, deleted upon request
  • Bank statements — deleted immediately after analysis completes; not stored on our servers
  • Portfolio import spreadsheets — processed in memory and discarded immediately after extraction; never written to disk or cloud storage
  • Screening reports — retained for 12 months, then automatically deleted
  • Support chat history — retained for 24 months

9. Changes to this policy

Last updated: June 2026. We will notify registered users of any material changes to this policy by email.

If you have any questions, contact us at [email protected].