Uploads Now Tell You When a File Is Too Big
If a document is too large to upload, LetSorted now names its size, the limit and what to do — before the upload starts, not after it fails with no reason.
What was wrong
A landlord uploading a compliance certificate could see nothing more than "Failed to upload" and a reference number. No reason, no file size, no suggestion of what to try instead.
Two things were behind it, and both were ours.
The upload box advertised a 20 MB limit. Our hosting platform refuses any upload over roughly 4 MB before our code runs at all — so for files between those two numbers, the upload was rejected by infrastructure we do not control, with no opportunity for us to explain why. The limit on the screen was a promise we could not keep.
Separately, when an upload was rejected for a reason we could explain — the wrong file type, for instance — that explanation was being discarded on the way back to the browser, and replaced with a generic failure.
What changed
The stated limit is now the real one. Every upload box shows the size that will actually work, taken from a single value in the code rather than typed into each screen by hand. No screen can drift from it.
Oversized files are caught in the browser. If you pick a file that is too large, you are told immediately — with the file's size, the limit, and the suggestion to compress it — while the file is still in front of you. Nothing is sent, so there is no wait and no unexplained failure.
Rejections explain themselves. A file refused for its type or its size now comes back with a message you can act on, instead of a generic error.
Error references now resolve. The reference shown in a failure message is now recorded on our side, so when you quote it to support we can find the underlying event. Previously some references were generated in your browser and matched nothing in our records — support could see the number and nothing else.
Your certificates belong on the property they cover. Gas safety, EICR, EPC and insurance documents are stored against the property and tracked for expiry. See how compliance tracking works →
What you need to do
Nothing. Existing documents are unaffected.
If a certificate is larger than the limit, most are photographs or scans saved at far higher quality than a document needs. Re-saving or compressing the PDF usually brings it well under, with no loss of legibility — and the upload box now tells you exactly how much you need to save.
This is general information about how LetSorted works, not legal advice.
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